These Terms are a plain-language, explicit agreement between you and Crestmas Hub covering your account, the forms and quizzes you build, the responses you collect, billing, and what each side can expect from the other. Please read them before creating an account or using a published form.
Last updated: September 25, 2026 · Version 2026-09-25By creating an account, clicking "Create account" with the agreement checkbox ticked, or otherwise accessing or using Crestmas Hub (the form, survey, and quiz-building platform at this domain, "the Platform", "we", "us"), you agree to be bound by these Terms & Conditions and by our handling of data as described in Section 16. If you do not agree, do not create an account and do not use the Platform.
If you are using the Platform on behalf of a school, business, or other organization, you confirm that you have the authority to accept these Terms on that organization's behalf, and "you" in these Terms refers to both you personally and that organization.
New accounts start on the Free plan and automatically receive a 15-day trial of full Premium features once the account's email is verified — the trial clock starts at verification, not at signup, so time spent with an unconfirmed email is never deducted from it. Current plan names, limits, and pricing are shown on the Pricing page and are incorporated into these Terms by reference; we may change them going forward, with reasonable notice for anyone on a paid plan.
When your trial or a paid period ends without a new payment, your account automatically reverts to the Free plan and its limits — you do not lose your forms, but Free-plan restrictions (question types, exports, branding, proctoring modes, etc.) apply again immediately.
You agree not to use the Platform to:
We may investigate suspected violations and take action as described in Section 12, including removing content and suspending or terminating accounts, without prior notice where we reasonably believe it necessary.
You own the forms, quizzes, questions, themes, and other content you create ("Your Content"). By publishing it on the Platform, you grant us a limited license to host, store, transmit, and display Your Content solely to operate the Platform and deliver it to the respondents you choose to share it with — we do not use Your Content for any other purpose, and we do not claim ownership of it.
You are solely responsible for Your Content, including that you have the right to use any text, images, or branding you upload, and that it complies with Section 5. Templates provided by the Platform become your own content once you create a form from them, exactly as if you had built it from scratch, and are governed by these same rules.
If you use a template marked as available on a specific plan, or a feature gated to a specific plan (advanced question types, proctoring modes, exports, branding removal), that feature remains available only for as long as your account has access to that plan — see Section 3.
Responses submitted to your forms belong to you, as the form owner, subject to whatever promises you made to respondents. You, not Crestmas Hub, are responsible for:
We act as a processor of response data on your behalf: we store it securely and only access it to operate, secure, or troubleshoot the Platform, or where compelled by law. Collaborators you invite as editors or viewers on a form (see the FAQ) can see its responses exactly as you configured their access.
If you enable proctoring on a quiz (Monitor, Lock, or Camera capture), you are responsible for telling respondents proctoring is active before they begin. Specifically for Camera capture:
Lock mode detects and logs attempts to leave fullscreen or switch tabs and reports the timeline to you — no browser lets any website truly prevent someone from closing a tab or pressing Esc, so Lock mode is a strong deterrent and detection tool, not an absolute technical guarantee.
Every file uploaded to the Platform — cover images, theme backgrounds, payment receipts, and file-upload question answers — is checked against an allowed file type and size limit, then scanned for known malware where available, with additional checks against decompression bombs. We may remove any upload that fails these checks or that violates Section 5. You remain responsible for the legality and appropriateness of anything you or your respondents upload.
The Platform itself — its software, design, the Crestmas Hub name and logo, and all content we provide that isn't Your Content (the built-in templates' underlying structure, UI, documentation) — is owned by Crestmas Hub or its licensors and protected by intellectual property law. These Terms do not grant you any right to use the Crestmas Hub name, logo, or branding except where a paid plan removes Platform branding from your own published forms, as described on the Pricing page.
The Platform may embed or link to third-party services — for example YouTube or Vimeo video embeds within a form, or our own related Learning, Mentorship, and Community portals on separate subdomains. Those services are operated independently, under their own terms and privacy practices, and we are not responsible for their content or availability.
You may stop using the Platform, and request deletion of your account, at any time by contacting us. We may suspend or terminate an account, with or without notice, if we reasonably believe it has violated Section 5, poses a security risk to the Platform or its users, or has repeatedly failed to pay for a plan it continues to use. Deleting an account permanently removes the forms it owns and everything under them (questions, responses, analytics) — this cannot be undone, which is why account deletion in the admin panel requires explicit confirmation.
The Platform is provided "as is" and "as available." While we take the security and reliability measures described throughout these Terms (encrypted passwords, HTTPS, CSRF protection, malware scanning, regular backups of the kind expected of a production service), we do not guarantee the Platform will be uninterrupted, error-free, or available at all times, and we do not guarantee that grading, proctoring, or any automated feature will catch every case of misconduct or malfunction.
To the fullest extent permitted by law, Crestmas Hub will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, revenue, or goodwill, arising from your use of the Platform. Where liability cannot be excluded by law, our total liability to you for any claim arising from these Terms or your use of the Platform is limited to the amount you paid us, if any, in the 3 months before the claim arose.
You agree to indemnify and hold Crestmas Hub harmless from any claim, loss, or expense (including reasonable legal fees) arising from Your Content, your use of the Platform in violation of these Terms, or your violation of any law or third party's rights (for example, a respondent's data protection rights).
We collect the account information described in Section 2 (name, email, phone, country, and any optional organization/role/location details you add to your profile) to operate your account and establish trust on the Platform, and we send you account emails (verification, password reset) and subscription emails (payment approved/rejected/cancelled) as those events happen. Passwords are hashed, never stored or emailed in plain text; traffic is served over HTTPS; and every form on the Platform is protected against cross-site request forgery. We do not sell your personal data or a form owner's response data to third parties.
If you have questions about a specific piece of data we hold about you, or want it corrected or deleted, contact us using Section 19 below.
We may update these Terms as the Platform changes — for example, when a new feature (like proctoring or a new billing option) needs its own explicit rules. The "Last updated" date and version number at the top of this page always reflect the current text. Material changes will be reflected here with an updated date; continuing to use the Platform after a change takes effect means you accept the revised Terms. Your account's own record of which version you agreed to at signup is never rewritten by a later change.
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles, and any dispute not resolved informally through the contact details below will be subject to the exclusive jurisdiction of the courts of Oyo State, Nigeria — without limiting any mandatory consumer-protection rights you may have under the law of your own country of residence.
Questions about these Terms, a request relating to your data, or to report a violation: